At SaltBay, every piece is designed with intention, crafted in small batches, and carefully checked before it’s shipped. As a conscious and limited-production brand, we follow a strict no return and no refund policy.

1. General Policy

• We do not accept returns, exchanges, or refunds once an order has been shipped.
• Each garment is handmade and may have slight variations in color, weave, or texture - these are natural characteristics, not defects.
• Orders once placed cannot be cancelled, changed, or refunded after confirmation.

2. Damaged or Incorrect Items

We sincerely apologize if you receive a damaged or incorrect item.

Please contact us within 48 hours of delivery with:

• Your order number
• Unboxing images or videos of the product

After verification, we’ll offer:

• A replacement of the same item (if available), or
• A credit note valid for 90 days on our website

📩 Email: support@saltbayclothing.com

3. International Orders

Due to customs and logistics restrictions, international orders are not eligible for return, exchange, or refund.

Please review size charts and product details carefully before placing an international order.

4. Thank You for Supporting Conscious Fashion

Each SaltBay piece is created in small batches to minimize waste and ensure quality craftsmanship.

Your purchase supports ethical production and conscious design — thank you for being part of our journey.